Have a question about how it all works, your account, or our company? Check out our extensive log of frequently asked questions. Still don't see what you are looking for? Contact us here.
Account Questions | Wind Power Questions | Carbon Offset Questions | Renewable Choice
Account Questions
- How do I purchase wind power?»
- We've made purchasing wind power, in the form of renewable energy credits (RECs) easy with our monthly wind power plans for individuals or families starting at just $5 a month. Purchases can be made securely online or over the phone by calling toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time.
- What do I get when I purchase wind power for my home? »
- Most importantly, you get the satisfaction of knowing you are supporting wind development and reducing our dependence on fossil fuels. When you choose a recurring wind power plan for your home, you'll receive a valuable reward from one of our partners in addition to an innovative reusable welcome packet complete with your renewable energy credit (REC) certificate, a wealth of informational materials, an auto magnet to show off your commitment, and much more.
- How do I purchase carbon offsets?»
- We've made purchasing carbon offsets for your driving and flying easy with our monthly plans or one-time flight options. Purchases can be made securely online or over the phone by calling toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time. CO2 is a chemical compound built of two oxygen atoms covalently bonded to a single carbon atom. Carbon dioxide pollution is the leading cause of climate change.
- What do I get when I purchase carbon offsets for my automobile?»
- Most importantly, you get the satisfaction of knowing that by offsetting the environmental impact of your driving emissions you are helping to fight climate change. When you choose a recurring auto offset plan, you'll receive a welcome packet with your carbon offset windshield decal, a wealth of informational materials, and an auto magnet to show off your commitment.
- What do I get when I purchase carbon offsets for my flights? »
- Most importantly, you get the satisfaction of knowing that by offsetting the environmental impact of your personal flying emissions you are helping to fight climate change. When you choose to offset one or more flights, the gifts you'll receive vary by purchase. Travel kits, luggage tags, and "dog tags" for your trips are a few of the fun items you could receive with your purchase.
- How do I give wind power or carbon offsets as a gift? »
- We offer a large variety of gift options to fit any budget. Whether it's a Choice Bundle that covers all the wind power and carbon offsets an individual or family would need for one month, one of our flight offset products, a whole year of wind power, or more, we've got the gift that will keep giving to your family and friends, and to the whole planet! Each gift we offer is purchased as an attractive voucher you can print or email at the time of your purchase. These vouchers are redeemed later by your gift recipient, so they make excellent last-minute gifts.
- What are the Renewable Choice purchase Terms of Service?»
- See our Terms of Service page here.
- How do I contact customer service?»
- Wind power and carbon offset experts are here to serve you Monday - Friday, 9 am - 6 pm Mountain Time at toll free 877.810.8670. You may also use our online contact form here.
- How do I change my payment information?»
- We believe in personalized customer service and are here to handle all of your account needs over the phone. To change the credit card for your monthly payment or update your contact information, or to learn more about how your purchase supports clean technology development, please call our customer service team at toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time.
- How do I change contact information?»
- We believe in personalized customer service and are here to handle all of your account needs over the phone. To change the credit card for your monthly payment or update your contact information, or to learn more about how your purchase supports clean technology development, please call our customer service team at toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time.
- How do I cancel my recurring monthly payment?»
- We are happy to process your cancellation requests over the phone. Please call toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time. Please note that per our Terms of Service, all monthly plans require a minimum twelve-month commitment and are assessed a $35 early cancellation fee to cover administration, welcome packet and product costs. We cannot accept cancellations via email.
- How do I retrieve my forgotten password? »
- Upon visiting your cart and after entering your email address, if you do not recall your password, you can choose to have a new password sent to the email address on file. Because the security of your information is of the utmost importance to us, our customer service representatives do not keep your password on file. However, we are happy to assist you in the process and are available at toll free 877.810.8670 Monday - Friday, 9 am - 6 pm Mountain Time."
