Wind Power Purchases:
American Wind is certified by Green-e® Energy, which requires companies to provide their customers with this notice of Price, Terms and Conditions of service. From the time you receive this, you have three business days to change your mind about purchasing American Wind from Renewable Choice Energy. You may cancel your agreement to purchase American Wind from Renewable Choice Energy by calling the customer service number or writing to the billing address listed below. For more information about Green-e Energy, write Green-e Energy, 1012 Torney Ave, 2nd Floor, San Francisco, CA 94129 or log onto www.green-e.org, or call toll-free 1-888-63-GREEN.
Company: Renewable Choice Energy
Whom should I contact for more information?
Residential Customer Service
Renewable Choice Energy
Attn: Customer Service
4775 Walnut Street, Suite 230
Boulder, CO 80301
How will I be billed?
Your current electric utility company will continue to charge your current electricity usage.
Renewable Choice Energy Inc., its successors, agents or assignees will charge a flat fee each month or one-time charge for your renewable energy purchase, depending on terms of sale as indicated during purchasing process. For monthly purchases, your credit card will be billed each month on the same date as the date of your original purchase.
How will my bill be calculated?
You will be charged a flat rate of $0.020 per kilowatt hour (kWh). Your bill will be calculated based on the number of kWh purchased on a one-time or monthly basis. You are only liable for the total one-time or monthly purchase amount of your agreement.
This purchase is in addition to charges by your electric utility. You will continue to receive a separate electricity bill from your utility.
You must also pay all applicable federal, state, and local taxes and charges.
Will my rates change over time?
The existing rate structure as explained above for your Renewable Choice Energy service is guaranteed for the duration of your contract (minimum contract length is twelve months for all wind power "plans”).
What sources will be used in my certified product?
If I want to terminate this agreement/contract, what is the early termination fee?
$35.00 if terminated within 12 months of purchase.
What length of agreement/contract is required?
Minimum contract length is 12 months for all monthly wind power “plans”. Contracts continue after this 12-month period until cancelled.
What other fees might I be charged?
There are no other associated fees.
Carbon Offset Purchases:
All carbon offset purchases are governed by the following terms of service:
This is an agreement for the purchase of carbon reductions represented by Carbon Offsets. Every purchase represents all the environmental attributes associated with reducing carbon dioxide pollution at verified facilities in the U.S.
1. Renewable Choice Energy's Commitment.
a. Renewable Choice agrees to retire the equivalent carbon offset from a verified carbon reduction facility in the quantity and over the time period necessary to meet its obligations to the customer.
b. Renewable Choice represents it will perform due diligence for the carbon offsets it acquires and retires to ensure that the credits are issued only once from an endorsed resource for the reductions represented and that each carbon offset is sold only once.
2. Billing and Payment
a. Your current electric utility company will continue to charge your current electricity usage.
b. Renewable Choice Energy Inc., its successors, agents or assignees will charge a flat fee each month or a one-time charge for your carbon offset purchase, depending on terms of sale as indicated during purchasing process. This fee is based on the carbon offset product of your choice.
c. Required Length of Contract: Minimum contract lengths are twelve months for all monthly carbon offset “plans” (including auto and flight offsets). Contracts continue after this twelve-month period until cancelled.
d. Price per pound: Varies by product
e. Consumer is only liable for the total one-time or monthly purchase amount of their agreement. There are no other associated fees.
3. Cancellation or Change of Service for Monthly Accounts
a. You may increase, decrease or cancel your monthly carbon offset purchase from Renewable Choice Energy at any time. If cancellation is within twelve months of signing up there is a $35 early cancellation fee. Call our Customer Service Department at toll free 1-877-810-8670 or write a letter requesting to cancel your carbon offset purchase and mail it to the address below. Cancellations cannot be processed via email.
Renewable Choice Energy
Attention: Customer Service
4775 Walnut Street
Boulder CO 80301
4. Refund Policy
a. All one-time carbon offset purchase are non-refundable, non-transferable, and cannot be redeemed for retail value.